Terms of use
I. Overview
Welcome to BPO Manila’s privacy policy for our customer support services. We are committed to protecting your privacy and keeping your personal information safe. This policy explains what information we collect, how we use it, and how we protect it. Please take a few minutes to read this policy and let us know if you have any questions or concerns.
II. General Disclosure
We may collect personal information from you when you use our customer support services. We use this information to provide our services, improve our website, and communicate with you about our products and services. We do not sell your personal information to third parties. We may share your personal information with trusted third-party partners who provide services on our behalf, such as payment processors and shipping providers. We only share the information necessary for them to provide their services and require them to keep your information confidential.
III. What Information Do We Collect?
We may collect the following types of personal information from you when you use our customer support services:
- Contact information, such as your name, email address, and phone number
- Demographic information, such as your age, gender, and location
- Technical information, such as your IP address and browser type
- Information about your interactions with our services, such as the pages you visit and the actions you take
- Information related to the customer support issue or inquiry you submitted, such as your order number or product details
- We may also collect information from third-party sources, such as social media platforms, if you choose to connect your account with our services.
IV. Third-Party Links On Our Website
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these websites before providing any personal information.
V. What Is Our Purpose And Legal Basis For Processing Your Personal Information?
We process your personal information to provide our customer support services and to communicate with you about our products and services. Our legal basis for processing your personal information is either based on your consent or our legitimate interests.
VI. When Do We Disclose The Information We Collect?
We may disclose your personal information in the following circumstances:
- To our trusted third-party partners who provide services on our behalf
- To comply with legal obligations
- To protect the safety and security of our customers and employees
VII. Cookies & Other Similar Technologies
We use cookies and other similar technologies to improve our website and services. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and customize your experience on our website. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use some features of our website.
VIII. How Do We Keep Your Information Secure?
We take appropriate measures to protect your personal information from unauthorized access, disclosure, or destruction. We use industry-standard security technologies and procedures to safeguard your information, and we regularly review and update our security practices.
IX. International Data Transfers And Processing
We may transfer and process your personal information outside of your country of residence, including to countries that may have different data protection laws than your country of residence. We ensure that such transfers comply with applicable data protection laws.
X. How Long Do We Keep Personal Information?
We retain your personal information for as long as necessary to provide our customer support services and to comply with legal obligations.
XI. Children’s Online Privacy
Our customer support services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16 without proper parental consent, we will take immediate steps to delete that information from our records and terminate their use of our services. We strongly encourage parents and guardians to monitor their children's online activities and provide guidance on the safe and responsible use of the internet. Protecting the privacy and safety of children is of utmost importance to us, and we are committed to complying with applicable laws and regulations regarding the collection and handling of personal information.